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vServer Migration FAQ

Are Cloud Servers invoiced differently? Will the invoicing of existing vServers change?

We invoiced our vServers on a monthly basis, and you paid in advance. This will change with the Cloud Servers; we invoice these retroactively. So you will receive the monthly invoice for Cloud Servers after you have used them. In the future, your vServers will be listed as Cloud Servers under the Cloud section of your invoice, and the text will change slightly.

With the Cloud Servers, you'll also have more flexibility since you can also pay by the hour. If you don't wish to use a Cloud Server any longer, simply delete it. You will only pay for the hours that the server existed. If you use it for many hours or use it for the full month, we will invoice you for the monthly price. (We will always invoice you for whichever is the lower amount, either the hourly rate or the monthly price.)

Will it be possible to order the old vServers on Cloud Console?

No. We will only migrate your existing vServers to Cloud Console, and you will not be able to order more vServers there. However, you can easily order new (and less expensive) Hetzner Cloud instances via Cloud Console.

Will all of my vServers be migrated at once?

We plan to migrate all vServers within one week, but not all on a single day. We have chosen this incremental approach out of experience and to make the migration go smoothly.

Will the IP address of the server change?

No, the IP address of the server remains unchanged even after the migration to the Hetzner Cloud.

Will I be able to use all the Hetzner Cloud features after the migration?

Yes, you can, but it may be necessary to redo your servers' network configuration. With the old system, your vServers were not able to see their public IP addresses on their network interface. Instead, they saw a fixed internal IP address. When we migrate your vServers to Cloud Servers, it will stay the same by default.

However, in order to use all the Hetzner Cloud features, such as Floating IPs and private networks (Networks), you will need to make an important change first. Using Cloud Console, you will need to re-configure your network model so that your instances can see their public IP addresses. You can do this after we migrate your vServers to Cloud Console.

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