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VServerMigration/en
(Will I be able to use all the Hetzner Cloud features after the migration?)
(vServer Migration FAQ)
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= vServer Migration FAQ =
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= vServer Conversion FAQ =
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== Will my servers get restarted or reconfigured during conversion? ==
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No. Your severs will keep on running untouched with the same IP addresses and Tariff model as before (price, cpu, ram, disk, included traffic).
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== Will the IP address of the server change? ==
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No, the IP address of the server remains unchanged even after the conversion to the Hetzner Cloud.
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== How can I manage and control my server from now on? ==
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To manage your server, you now need to use the [https://console.hetzner.cloud Cloud Console]. To automatically manage your instance via our API, please use our [https://docs.hetzner.cloud Cloud API] instead of the Robot Webservice API.
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== I had a Backup Account or Storage Box assigned to my vServer. What will happen to it?  ==
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Existing Backup Accounts and Storage Boxes linked to your vServer will still be available. For technical reasons we have to keep it in the Robot Administration interface.
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== Are Cloud Servers invoiced differently? Will the invoicing of existing vServers change? ==
 
== Are Cloud Servers invoiced differently? Will the invoicing of existing vServers change? ==
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== Will it be possible to order the old vServers on Cloud Console? ==
 
== Will it be possible to order the old vServers on Cloud Console? ==
  
No. We will only migrate your existing vServers to Cloud Console, and you will not be able to order more vServers there. However, you can easily order new (and less expensive) Hetzner Cloud instances via Cloud Console.
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No. We will only convert your existing vServers to Cloud Console, and you will not be able to order more vServers there. However, you can easily order new (and less expensive) Hetzner Cloud instances via Cloud Console.
  
== Will all of my vServers be migrated at once? ==
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== Will all of my vServers be converted at once? ==
  
We plan to migrate all vServers within one week, but not all on a single day. We have chosen this incremental approach out of experience and to make the migration go smoothly.
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We plan to convert all vServers within one week, but not all on a single day. We have chosen this incremental approach out of experience and to make the conversion go smoothly.
  
== Will the IP address of the server change? ==
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== Will I be able to use all the Hetzner Cloud features after the conversion? ==
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Yes, you can, but it may be necessary to redo your servers' network configuration. With the old system, your vServers were not able to see their public IP addresses on their network interface. Instead, they saw a fixed internal IP address. When we convert your vServers to Cloud Servers, it will stay the same by default.
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However, in order to use all the Hetzner Cloud features, such as Floating IPs and private networks (Networks), you will need to make an important change first. Using Cloud Console, you will need to re-configure your network model so that your instances can see their public IP addresses. You can do this after we convert your vServers to Cloud Console.
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In order to use the auto-mount feature of our Volumes you need to follow [https://wiki.hetzner.de/index.php/CloudServer/en#Automounting_fails_-_How_can_I_fix_this_problem.3F these instructions].
  
No, the IP address of the server remains unchanged even after the migration to the Hetzner Cloud.
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== Will the Hetzner monitoring feature still be supported? ==
  
== Will I be able to use all the Hetzner Cloud features after the migration? ==
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Unfortunately the Hetzner monitoring can now longer be supported and existing rules will be removed at the time of conversion.
  
Yes, you can, but it may be necessary to redo your servers' network configuration. With the old system, your vServers were not able to see their public IP addresses on their network interface. Instead, they saw a fixed internal IP address. When we migrate your vServers to Cloud Servers, it will stay the same by default.
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== What will happen to existing addons like Software Licenses? ==
  
However, in order to use all the Hetzner Cloud features, such as Floating IPs and private networks (Networks), you will need to make an important change first. Using Cloud Console, you will need to re-configure your network model so that your instances can see their public IP addresses. You can do this after we migrate your vServers to Cloud Console.
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Your existing addons and/or licenses will continue to be available.
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However, due to technical reasons, we cannot convert them to the Cloud
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system. We will continue to invoice you for them via the Robot
 +
administration interface. This means that we will continue to invoice
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you for the addons in advance. But we will invoice you for the
 +
corresponding servers retroactively. So you will see these servers and
 +
the addons for these servers in different parts of your invoice. When the conversion of your server occurs we will send you an email with a list of existing addons for each server since you cannot see them addons on the Cloud Console interface. If you need to cancel or adjust individual addons you can do so by contacting our support [https://console.hetzner.cloud/support here].

Version vom 16. Oktober 2019, 10:35 Uhr

Inhaltsverzeichnis

vServer Conversion FAQ

Will my servers get restarted or reconfigured during conversion?

No. Your severs will keep on running untouched with the same IP addresses and Tariff model as before (price, cpu, ram, disk, included traffic).

Will the IP address of the server change?

No, the IP address of the server remains unchanged even after the conversion to the Hetzner Cloud.

How can I manage and control my server from now on?

To manage your server, you now need to use the Cloud Console. To automatically manage your instance via our API, please use our Cloud API instead of the Robot Webservice API.

I had a Backup Account or Storage Box assigned to my vServer. What will happen to it?

Existing Backup Accounts and Storage Boxes linked to your vServer will still be available. For technical reasons we have to keep it in the Robot Administration interface.


Are Cloud Servers invoiced differently? Will the invoicing of existing vServers change?

We invoiced our vServers on a monthly basis, and you paid in advance. This will change with the Cloud Servers; we invoice these retroactively. So you will receive the monthly invoice for Cloud Servers after you have used them. In the future, your vServers will be listed as Cloud Servers under the Cloud section of your invoice, and the text will change slightly.

With the Cloud Servers, you'll also have more flexibility since you can also pay by the hour. If you don't wish to use a Cloud Server any longer, simply delete it. You will only pay for the hours that the server existed. If you use it for many hours or use it for the full month, we will invoice you for the monthly price. (We will always invoice you for whichever is the lower amount, either the hourly rate or the monthly price.)

Will it be possible to order the old vServers on Cloud Console?

No. We will only convert your existing vServers to Cloud Console, and you will not be able to order more vServers there. However, you can easily order new (and less expensive) Hetzner Cloud instances via Cloud Console.

Will all of my vServers be converted at once?

We plan to convert all vServers within one week, but not all on a single day. We have chosen this incremental approach out of experience and to make the conversion go smoothly.

Will I be able to use all the Hetzner Cloud features after the conversion?

Yes, you can, but it may be necessary to redo your servers' network configuration. With the old system, your vServers were not able to see their public IP addresses on their network interface. Instead, they saw a fixed internal IP address. When we convert your vServers to Cloud Servers, it will stay the same by default.

However, in order to use all the Hetzner Cloud features, such as Floating IPs and private networks (Networks), you will need to make an important change first. Using Cloud Console, you will need to re-configure your network model so that your instances can see their public IP addresses. You can do this after we convert your vServers to Cloud Console.

In order to use the auto-mount feature of our Volumes you need to follow these instructions.

Will the Hetzner monitoring feature still be supported?

Unfortunately the Hetzner monitoring can now longer be supported and existing rules will be removed at the time of conversion.

What will happen to existing addons like Software Licenses?

Your existing addons and/or licenses will continue to be available. However, due to technical reasons, we cannot convert them to the Cloud system. We will continue to invoice you for them via the Robot administration interface. This means that we will continue to invoice you for the addons in advance. But we will invoice you for the corresponding servers retroactively. So you will see these servers and the addons for these servers in different parts of your invoice. When the conversion of your server occurs we will send you an email with a list of existing addons for each server since you cannot see them addons on the Cloud Console interface. If you need to cancel or adjust individual addons you can do so by contacting our support here.



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