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Last update: 26/08/19 06.00 am

Here, you can find an overview of the current status of server orders.

Setup times for the location Falkenstein can be up to 1-2 weeks due to the very high demand at the end of our July special offer. We are sorry for the uncommonly long setup times and thank you for your understanding. We are working as fast as we can to set up all pending and new orders as soon as possible.

We generally process all standard servers in the AX, EX, PX62, SX series and all vServer models (CX series), servers from bidding (SB series) and Storage Boxes (BX series) within just a few minutes after confirming the order. (Any special cases are listed towards the end of this text.) In exceptional cases, the processing time for standard servers, vServers and StorageBoxes may take a maximum of one workday*.

The setup time for servers from our AX100 series generally takes 1-3 workdays*.

The setup time for servers from our PX92 series generally takes 1-3 workdays*.

The setup time for servers from our DX series generally takes 1-2 workdays*.

All servers with special configuration requests generally have a setup time of 1-3 workdays*. Servers with additional hardware, such as additional drives, NIC, or USB sticks, etc., are included in this group. Also included are any orders with special requests for server location, or servers which will be used for upgrades of existing servers.

The setup time for Managed vServers (MC series) is usually just a few minutes. In exceptional cases, the processing time for Managed vServers may take a maximum of one workday*.

The setup time for Managed Servers (MX series) is usually about 1 workday*.

Current special cases:

DX292 for Nuremberg (NBG1): Due to very high demand for these server models, its current setup time is approximately up to 10 workdays.* At the moment we expect to set up all pedning orders, which were ordered till yesterday, until Friday afternoon.

Setup times for the location Falkenstein can be up to 1-2 weeks due to the very high demand at the end of our July special offer. We are sorry for the uncommonly long setup times and thank you for your understanding.We are working as fast as we can to set up all pending and new orders as soon as possible.

Should the server you ordered not be online within the setup times mentioned above, please contact us at serverorderstatus@hetzner.com.

*Workdays are Monday to Friday, except for public holidays.




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