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Virtual Server Guide/en

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Virtual Server Guide

This guide gives a general overview of our virtual server features.

Administration

Our Robot web interface offers numerous features for managing a server, including setting up rDNS entries, activating backup space and sending verified support requests. A full overview can be found on the following wiki page: Robot

Select your server in the Robot and under the "vServer" tab you will see buttons to start, stop and reset the server. Additionally you can see the current state of your virtual server and you can access your server directly via an HTML5 VNC Console.

CX server settings

The CX models have an additional settings menu where you can change the network card model, keyboard layout of the remote console and also mount CD/DVD ISO images.

NIC model

The CX servers come with an emulated VirtIO card by default.

Depending on the operating system, the network card model can or must be changed. The following models are available:

  • Realtek RTL8139
  • Intel E1000
  • VirtIO

Please note that the Realtek RTL8139 emulates only a 100MBit network card. In order to use the maximum available bandwidth, the Intel E1000 or VirtIO must be used.

Mounting CD/DVD ISO images

In addition to the automatically installable Standardimages, it is also possible to install other operating systems using the virtual CD/DVD drive. A number of common images are publicly available. Additional and private customer images can be added by opening a support request.

The following public images are available:

(Updated: 26.09.2018)

  • ArchLinux
  • Alpinelinux
  • CentOS 6.10
  • CentOS 7 (Build 1708)
  • CoreOS (Stable/Beta)
  • Debian Jessie 8.10
  • Debian Stretch 9.3
  • Devuan
  • Fedora AtomicHost
  • Fedora 28 Netinstall
  • FreeBSD 10.3
  • FreeBSD 10.4
  • FreeBSD 11.1
  • FreeBSD 11.2
  • FreePBX 10.13.66
  • Gparted
  • Mikrotik Router OS 6.42.1
  • NixOS
  • OpenBSD 6.2
  • OpenBSD 6.3
  • openSUSE 42.3
  • OPNsense 18.1
  • pfSense 2.4.2
  • Photon 2.0
  • Proxmox Mailgateway 5.0
  • RancherOS 1.3
  • RancherOS 1.4
  • Ubuntu 14.04.5 LTS
  • Ubuntu 16.04.4 LTS
  • Ubuntu 17.10.1
  • Ubuntu 18.04.1
  • VirtIO drivers for Windows OS
  • VyOS 1.1.7
  • Windows Server 2008 R2
  • Windows Server 2012 R2
  • Windows Server 2016
  • Windows 10 1703

Select the desired image and click "save" to mount the image. By selecting "-", the image can be ejected.

HTML5 VNC Console

If you want to establish a secure connection to your virtual server you can use our HTML5 VNC Console. You can find it under the "vServer" tab in the Robot. You don't need an installed operating system on your virtual server to use it.

If you click on the "vServer" tab you can generate the required password and record it (if not already done). You will see a link called "Start Remote Konsole". If you click on this link you can type in the given password in the text box and click "OK". After this you will see the screen from your virtual server. If you need to generate a new password, you can do so and then use it immediately afterwards.

Both the page itself and the connection to the host on which your virtual server is running are fully encrypted using HTTPS.

Hardware

The virtual servers are based on KVM. We offer fully virtualizied root servers. Each vCore provides the equivalent performance of a hardware thread of an Intel Nehalem-CPU running at 2.67 Ghz. The CPU frequency displayed in an actual virtual server may differ.

The hardware specifications of our current virtual server models can be found on our website: hetzner.de

For older server models, please see the following page in our wiki: Hardware Configuration

Software

Operating System

We can pre-install one of the operating systems mentioned on the following page: Standard Images

It is possible to reinstall the server with any of those operating systems at any time. This can be done automatically via the "Linux" tab of the server in the Robot, or manually via our installimage script. Installimage also has older versions of the operating systems and will allow the setup of own partitions.

Control Panel

We offer licenses for Plesk and cPanel, which can be pre-installed with certain operating systems. Alternatively, these can be installed by clients themselves and the license key requested from us.

Programs

We do not pre-install any programs, except with Debian LAMP. The client has full root access (via SSH with a Linux OS or RDP with a Windows OS) and clients can install and configure whatever they choose on the server, as long as this does not contravene our System Policies or Terms and Conditions.

Network

All virtual servers are equipped with a Gbit NIC (see NIC model).

All virtual servers come with a main IPv4 address and a /64 IPv6 subnet. It is not possible to order additional IPs.

Support

In order to process your support enquiries as quickly and efficiently as possible, please send your requests directly via the Robot administration interface.

Written support requests will be processed during business hours from Monday to Friday between 8:00 am and 6:00 pm (CET/CEST).

An FAQ for our virtual servers can be found here: Virtual Server FAQ



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