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Root Server Upgrades/en

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Upgrades for dedicated servers

If you are interested in an upgrade to a new dedicated server, please send us a support request via the Robot with details of the preferred type of upgrade (see the 4 options below), the IP address of the existing server as well as the product description of the new server. We will then let you know if the upgrade is possible and give you any additional information you might need. Please send this request to the product advice department by clicking on the "Support" tab for the server concerned and selecting "Other requests" and then "Product advice".

Once everything has been cleared with us (and not before), you can order the new server via the Robot. Please make sure to list the exact upgrade option (unless it is option 1), as well as the server being upgraded, in the comments field at the end of the order form.

If you have backup space with your existing server then this will be automatically deleted when the server is cancelled. If you would like to keep the backup space and all the data on it, we can transfer it to the new server. To do so, please send us a support request via the Robot once the new server is online.

The following options are available to you for the upgrade of your existing server to a new model:

1. Standard upgrade in parallel operation

If there is no need to take over the IP address(es) of your existing server, you can order the server of your choice via the Robot at the current terms and conditions (monthly price plus once-off setup fee). The new server will come online with a new IP address, and you can transfer your data from the existing server.

Should you no longer require the existing server, you can cancel it via the Robot under the "Cancellation" tab of the server. Please note that the monthly fee for both servers will be charged during the period of parallel operation.

2. Upgrade in parallel operation with take over of IPv4 subnet(s)

If there is no need to take over the main IP or additional single IPs of your existing server, but you do want to take over the IPv4 subnet(s), you can order the server of your choice via the Robot at the current terms and conditions (monthly price plus once-off setup fee). The new server will come online with a new IP address, and you can transfer your data from the existing server.

You can then send us a support request via the Robot, asking us to reroute the IPv4 subnet(s) to your new server. Please note that this is not possible in every case, so make sure you have contacted us before making the order for the new server (as mentioned above). If rerouting is possible, this can be performed by advance appointment between 7:30 am and 5:30 pm from Mon-Fri.

Should you no longer require the existing server, you can cancel it via the Robot under the "Cancellation" tab of the server. Please note that the monthly fee for both servers will be charged during the period of parallel operation.

3. Upgrade in parallel operation with take over of all IPs for the existing server

If you would like to take over all of the IPs (including subnets) of the existing server, you can order the server of your choice via the Robot at the current terms and conditions (monthly price plus once-off setup fee). The new server will come online with a temporary main IP address, and you can transfer your data from the existing server.

Once you are done with the old server, you can send us a support request via the Robot, asking us to move your server to the rack space of your existing server. Please note that this is not possible in every case, so make sure you have contacted us before making the order for the new server (as mentioned above).
If moving the server is possible, an appointment can be made with our technicians (they are around 24/7 in most cases). The existing server is dismantled and cancelled with immediate effect. The new server is then put in its place and can take over all of the IPs. This physical move costs € 32.77 (Price plus VAT, if applicable.).

Both servers run in parallel until the physical move of the new server has been completed. Before the new server is moved to the rack space of the existing server, we would kindly ask you to adjust the network configuration for your new server accordingly. For this we provide a KVM Console.

Please note that the monthly fee for both servers will be charged during the period of parallel operation. If the old server has a failover feature (IP and/or subnet), then this will be temporarily unusable if the upgrade occurs outside of normal office hours.

4. Upgrade without parallel operation with take over of all IPs for the existing server

If you would like to take over all of the IPs (including subnets) of the existing server, you can order the server of your choice via the Robot at the current terms and conditions (monthly price plus once-off setup fee). The existing server is dismantled and cancelled with immediate effect. The new server is then put in its place and can take over all of the IPs. If you don't want us to do this automatically as soon as the new server is ready, but want to make an appointment, please make a note of this in the comments section of the order form. We will then contact you once the new server is ready, so you can make an appointment and will know exactly when the old server is taken offline and cancelled.

If you want us to do it as soon as possible, then please mention in comment section on the last page of the order form, that we can do the server exchange without making an appointment and also confirm full data loss on old server. We will send you an email with login data as soon as the new server has come online. This takes about 1-3 work days after your order has been confirmed.


Please note that this is not possible in every case, so make sure you have contacted us before making the order for the new server (as mentioned above).

If the old server has a failover feature (IP and/or subnet), then this will be temporarily unusable if the upgrade occurs outside of normal office hours.



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