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Robot-Fehler-FAQ/en

Inhaltsverzeichnis

Robot general

On logging in, I receive the error message "Please activate cookies in your browser."

In order to be able to use the Robot your browser needs to be configured to accept cookies.

On submitting an order everything seems to be ok, but nothing happens (confirmation emails, entry under domains/CHProv (KK) orders)!

Most likely an invalid email address has been registered under "Administration" -> "Master data" -> "Email addresses" at the "Robot order confirmation address". A valid email address needs to be entered here for the Robot to function properly.

New registration and domain migration

I have already created handles but cannot select these when configuring a domain

Handles are always tied to the respective domain ending (TLD). For exmpl, only .de handles can be used for .de domains.

I cannot use the handle I created for all the roles

The last column of the handle list (Menu item "Handles") specifies which roles you can use the handle for. H stands for holder, A for admin-c, T for tech-c and Z for zone-c.

Company handles can only be used as holder (except for .at). All other roles (admin-c, tech-c and zone-c) require a person handle.

To be able to use a .de handle for a particular role, the following optional fields should be completed:

  • Admin-c: Phone and email
  • Tech-c: Phone, fax and email
  • Zone-c: Phone, fax and email

Error message "Illegal operation on own domain." when starting a domain transfer

An example of such an error message:

---
status: failed
transaction: RO20110726111619-018731200-167488
message:
 -
   text: Illegal operation on own domain.
   argument: your-server.de
   level: error
   code: 399
reference: 167488

The domain is already hosted by Hetzner, so a domain transfer cannot be started. A Hetzner internal domain transfer is needed for the domain.

Error message "Object status prohibits operation." on starting a domain transfer

This error message usually occurs with .com/.net/.org/.info/.biz domains. An example of such an error message:

---
status: Object status prohibits operation.
code: failed
transaction: RO20110804191323-007996000-168158
reference: 168158

This message means that a transfer block has been placed on the particular domain concerned ("clientTransferProhibited" or similar). This can be checked via a whois query for example.

The transfer block needs to be removed by the current provider/Registrar. The domain transfer can then be restarted via the Hetzner Robot.

Error message "Required glue record is missing." on domain registration/-transfer/-update

This error message usually occurs with .de/.at domains only. An example of such an error message:

---
status: failed
transaction: QRO20100831152413-021702400-812318t2
message:
  -
    text: Required glue record is missing.
    argument: ns1.your-server.de.
    level: error
    code: 318
  -
    text: Required glue record is missing.
    argument: ns2.your-server.de.
    level: error
    code: 318
reference: 812318

If the hostnames of the nameservers are located within the new domain, then glue records need to be entered into the "Primary Nameserver" und "Secondary Nameserver" input fields:

In the example below, the relevant nameservers 1.1.1.1 and 2.2.2.2 for the domain yourserver.de should be ns1.yourserver.de and ns2.yourserver.de.

The fields "1. Nameserver" and "2. Nameserver" must be filled out in the Robot as follows (Hostname + space + IP address):

ns1.yourserver.de 1.1.1.1
ns2.yourserver.de 2.2.2.2

Should the glue record also yield an IPv6 address as well as an IPv4 address, the entries must read as follows:

ns1.yourserver.de 1.1.1.1 12ab:23cd:34ef:0:0:0:0:1
ns2.yourserver.de 2.2.2.2 12ab:23cd:34ea:0:0:0:0:1

For .com/.net/.org/.info/.biz/.eu domains, the registration of nameservers is necessary via the Robot instead of specifying the IP address.

Error message "DNS-Timeout" on domain registration/-transfer/-update

This error message usually occurs with .de domains only. An example of such an error message:

---
status: failed
transactionID: QRO20100831152413-021702400-812318t2
message:
  -
    text: Nameserver error.
    argument: 'ERROR: 902 Timeout (target) (ns1.your-server.de/1.1.1.1:53)'
    level: error
    code: 319
  -
    text: Nameserver error.
    argument: 'ERROR: 902 Timeout (target) (ns2.your-server.de/2.2.2.2:53)'
    level: error
    code: 319
reference: 812318

Creating the corresponding DNS entry for the domain on the nameservers specified for the domain has probably been forgotten here.

Should Robot nameservers be used for a domain, the DNS entry can be created via the menu item "DNS entries" -> "New DNS entry". This should take place before the start of the domain registration/domain transfer.

Error message "Inconsistent set of NS RRs" on domain registration/-transfer/-update

This error message usually occurs with .de domains. An example of such an error message:

---
status: failed
transactionID: QRO20100831152413-021702400-812318t2
message:
  -
    text: Nameserver error.
    argument: 'ERROR: 118 Inconsistent set of NS RRs (IP, NS host names) (ns1.your-server.de/1.1.1.1, [ns1.your-server.de, ns3.your-server.de])'
    level: error
    code: 319
  -
    text: Nameserver error.
    argument: 'ERROR: 118 Inconsistent set of NS RRs (IP, NS host names) (ns2.your-server.de/2.2.2.2, [ns1.your-server.de, ns3.your-server.de])'
    level: error
    code: 319
reference: 812318

This message means that the nameserver entries (NS records) in the DNS entry for the corresponding domain do not match the nameservers specified for the domain. Either the zone file or the entries need to be adjusted in the Robot.

In the example above, the nameservers ns1.your-server.de and ns2.your-server.de are specified for the domain. However, only the NS records for ns1.your-server.de and ns3.your-server.de have been placed in the DNS entry.

Error message "Nameserver not found in database" and/or "Host YourNameserver.de not found" on domain registration/-transfer/-update

If your own nameservers are to be specified for .com/.net/.org/.info/.biz/.eu domains these must first be registered via the domain registration Robot (Menu item "DNS entries" -> "Registered nameservers"). Subsequently, the domain update /transfer/registration can be attempted once more.



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