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You can use any browser to connect to your Nextcloud. After entering the link, you will need the username and password.


Nextcloud Overview

The Nextcloud icon (top left) is used to go back to the default file overview.
The app selection to the right of the Nextcloud icon shows all installed apps that extend the functions of Nextcloud. For example, you can include a calendar or an email address.
The search function (top right) will search for the given keyword in the current app.
The notification icon next to the search function will inform you, for example, about new updates and comments.
On the right side of the notification icon, you will find the contact menu, which lists all existing users and contact people for your Nextcloud.
The profile image in the upper right corner opens a dropdown menu with settings, apps, users and logout.

Default app (filebrowser)

The information field on the left contains filter and functions associated with the selected app.
The largest window in the Nextcloud interface is the application field. It displays the content and user functions of the selected app.
The navigation bar is located on the left above the application field. It shows the current path and makes it easier to go back from the current folder.
The '+' button next to the navigation bar can be used to create folders and text documents or to upload files. Most web browsers also support 'drag and drop' uploads.
The overflow menu includes options for favorizing, copying, deleting, and downloading files as well as an overview for viewing files. You can access this menu via the three dots on the right-hand side.

User accounts and groups

Is there an administration account?

Yes, you will get an administration account. You can customize your Nextcloud to fit your needs, and you can activate additional apps.

How do I add a user account?

Please note that you will need the administration account to access this settings. You need to click on the profile picture on the upper right corner and select "users". You will be lead to a list of all existing users for your Nextcloud. To create a new user, you just need to click on the top left, on 'New user'. You then fill out the mandatory fields (username, display name and password). Please note that each name can only be used once. In the 'Groups' column, you can add the user to an existing group. With the 'Quota' column, you can allocate a storage limit for a user. It is important to enter the desired storage limit (e,g, 60 GB, 1 TB, 700 MB). At the bottom left you can find further setting options that include more user information, for example, languages, last logins, and email addresses.

How can I create groups?

If you want to create a group, click on the profile picture and then on "user". All existing users are listed in the user settings. To create a new group, click on the left on 'Add group' and enter a new group name. Please note that each name can only be used once. After you have created a new group, a new column will appear in which you can designate users as administrators of a specific group.

How can I check user activities?

Click on the lightning icon at the top of the app. All user activities will be listed in an overview. You can set various filters in the information field.

I have forgotten my administrator password.

Please use the password reset option on the login page for Nextcloud. Enter your username or your email address for your account. You will get an email with instructions on how to reset your password. If this option does not work, please contact our support team by writing a ticket via konsoleH.

Upload, edit and share files

Upload files

To upload files, you can use the '+' button or 'drag and drop' if it is supported by your web browser.

How can I synchronize files?

You will need the Nextcloud app on your smartphone or on your desktop-client so you can synchronize your data with your Nextcloud. The following link will lead you to the downloads page for the various operating systems: https://nextcloud.com/install/#install-clients

Can deleted files be recovered?

If a file has been accidentally deleted, it may be possible to find it in the "Deleted Files" folder. The folder is located at the bottom left. Whenever you empty the folder, please remember that all data in this folder will be irrevocably deleted.

Can I tag files? If so, how?

Yes, you can. To create tags, find the specific element you want to tag and open the details view for it. To do this, first click on the overflow menu for the item (an icon with three dots) and then on "Details" in the drop-down menu. Then click on "Tags" next to the size tab. You can now enter tags in the line, and confirm them by hitting the ENTER key. Please note that all users on your Nextcloud server will be able to see the tags. You can now use the information field to filter tagged elements.

How can I add comments to files?

Use the details view to read and write comments on a specific file. You can access the details view via the overflow menu (an icon with three dots). Your comments will remain visible even when you share your files.

How can I share files with other users?

To share a file, click the share icon to the left of the overflow menu (an icon with three dots). Now you have to specify a recipient, for example, an individual user or a group. You can then adjust the permissions of the user or group you have shared the file. To do this, by clicking on the three-dots icon. You can remove shared access at any time going to the "Share" overview. Click on the three-points icon and then and on the trash can icon.

Can I share my data with another user on another server?

Yes, you can share data between different servers using your Dedicated Cloud ID. You can find this Federated Cloud ID by clicking on your profile picture, going to "Settings" and then clicking on "Share". You will then see your Federated Cloud ID on the right-hand side. After this, you can open the share menu of the file you want to share, and on the line "Name, Federated Cloud ID or email address...". You can then enter the entire Federated Cloud ID. An example address will have a format that looks like this: "Admin@nx****.your-next.cloud".

Can I share files with people who don't have an account?

Yes, you can. To do this, activate the "Share link" option in the Share menu. You can copy the link by going to the overflow menu (an icon with three dots). Then look for the function "Copy URL".

Can I use server-side encryption with Nextcloud?

Yes, Nextcloud already has this as a standard option. Before you enable server-side encryption, you need to first activate the "Default encryption module" in the app's menu. After you activate this module, you can tick the checkbox "Enable server-side encryption" under "Settings; Administration; Security; Server-side encryption". Please note that encrypting data requires more storage space and may result in slower speeds. In addition, only our support team can de-activate this feature.

Additional Apps

Can I use additional apps?

Yes, you can activate additional apps by clicking on your, and then on the link "Apps". In the following menu, you can install new apps, deactivate existing ones, and delete deactivated apps. Please note that we cannot offer support for additional apps that you activate.


You can activate these apps via the AppStore. However, you as the customer must provide a server for document processing purposes. You as the customer are responsible for configuring this server yourself in the app's settings.

General questions

How can I change the colors of my Nextcloud?

You can change the colors of your Nextcloud to your own design. You can find this function by clicking on the profile picture and then under "Settings" and the option "Theming". Here you can, for example, change your background color, your logo, and your background image. In addition, you can adjust small details, such as the logo for the header and the logo for the home button. You can also add a data protection policy statement and legal/contact information for your organization.

Can I use Nextcloud with my smartphone?

Yes, there are Nextcloud apps for iOS and Android. You can download the apps from the following links.
Android: https://play.google.com/store/apps/details?id=com.nextcloud.client
iOS: https://itunes.apple.com/app/nextcloud/id1125420102?mt=8
After starting the app of your choice, enter the server address. Then log in with your Hetzner Nextcloud user details.

How do we keep your data secure with Hetzner Nextcloud?

We handle the security for your Nextcloud in the same way as with our Storage Boxes. The Nextcloud file system can tolerate several simultaneous drive failures. As soon as we detect any irregularities with our drives, we will exchange them immediately, thereby further decreasing the chance of failure to a very low level.

In addition, our Nextcloud file system checks the integrity of the data using checksums and automatically corrects errors. We've created high-availability cluster for the instance databases, making the chances of a complete failure very minimal. Finally, if you choose to synchronize your Nextcloud data with your own computer or device using client software, you will have an additional copy of your data.

How are updates rolled out?

We at Hetzner Online will carry out updates automatically as soon as we have thoroughly tested them.

Will it be possible to create snapshots of the Nextcloud instance, including the data on it?

A snapshot function is currently not available.

Is it possible to access the data stored in Nextcloud via SFTP or FTPS?

No, it is not possible to access data on your Nextcloud via SFTP or FTPS.

How do you prevent one user from accessing another user's Nextcloud data?

The individual instances are isolated from each other using a container-based solution.

What does the "unlimited" storage quota setting mean?

An administrator can create users and limit their storage size. So you, as an administrator, can set up storage space for your users that are, for example 5, 10, 50, or 100 GB. Or you can set up an "unlimited" sized space. However, this "unlimited" space will actually be limited by the overall storage size of the Nextcloud instance that you (the admin) have bought.

Is Nextcloud available on Hetzner Online's managed servers?

No, we don't offer Nextcloud on our managed servers. However, if you have a Hetzner Online dedicated root server, you can use the Nextcloud image from the installimage. You can install it using the Rescue System. Important note: Our dedicated root servers are unmanaged servers. You are completely responsible for the server's configuration, administration, and software (including Nextcloud updates).

Can domains other than "nx****.your-next.cloud" be used?

Unfortunately, it is currently not possible to change the domain.

Will the Nextcloud also be offered at other locations?

Our team is carefully considering if we will be able to offer other data center locations in the future.

Can Hetzner Online add a feature for "x"?

Unfortunately, we at Hetzner Online cannot add any features to Nextcloud since we have not developed this software ourselves. However, you can make a feature request by going to the official Github repository: https://github.com/nextcloud/server/

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