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Manage your email accounts

With a little help from this function of konsoleH you can manage your email accounts. You can create, change and delete new accounts and forwards.

Creating an email account

The first part of the email administrations area in konsoleH allows you to manage your email accounts. It also shows the email account quota and the percentage used.

How to create a new mailbox:

  1. Click on the 'New Mailbox' link.
  2. You will now see rows of text boxes. First of all, enter the email address which you would like to create. To do this simply insert the section in front of the @ sign. The entire email address (account-name@your-domain.de) also serves as the username for the mailbox in konsoleH webmail or another email program.
  3. Afterwards you can enter an optional comment about the mailbox. If you have many mailboxes, it is especially helpful to display further information about the account, e.g. name of owner or department.
  4. The next two fields are just for entering the password. Enter your future mailbox password in both fields.
  5. The FWD section also allows you to forward mail. In this case, received emails are additionally forwarded to other mail addresses. This is helpful, for example, when you have an information- or support email address and would like two or more people to receive the same email. Either select one of your available accounts from the list or enter an external email address in one of the following text boxes.
  6. When you are finished, simply click the 'Add' link. The account is now set up with the required information.

Managing an email account

As soon as you have set up an email account, new options become available.

In the main part of the mailbox section you should be able to see all of your email accounts together with information about when the account was created. At the end of the columns you will see four links for each email account: 'Edit', 'Autoreply', 'Settings' and 'Delete'.

Editing an email account

If you would like to change the details of your email account, click on the 'Edit' link in the line of the account you wish to change. This takes you back to the same screen where you created your email account. Follow steps 2. to 7. if you wish to change something.

The Autoresponder (Autoreply)

The autoresponder is useful for sending a message to everyone who sends an email to a particular account. This can be useful, for example, if you are on holiday and would like to notify the sender of the email that you will only be able to respond to the email at a later date.

How to set up the autoresponder:

  1. Click on the 'Autoreply' link in the same line as the respective account for which you wish to activate the feature.
  2. Select the relevant option next to Autoreply to switch the service on or off.
  3. A page is displayed which allows you to compose a personalized email which will be sent to everybody who writes an email to you.
  4. Click on 'Save' to save the text.


The email account settings allow various settings for each email account.

  • Mailbox-Status: This allows you to activate or deactivate the account (on or off).
  • Max. Mailbox size: This shows the maximum limit of emails a user may have. The maximum value is 2 gigabytes. When a user reaches this limit, no further emails are accepted. If you enter no limit, the size of the mailbox is not restricted.
  • Message count: This is the maximum number of emails which a user can have in their mailbox. The highest possible value is limited to 5000. As soon as the desired maximum is reached, all emails are returned to the sender. If you enter no limit, the mail count is not limited.
  • Max. message size: This allows you to specify a limit for the maximum size of each email sent to your mailbox. If the email is too big, it is returned to the sender. If you enter no limit, the email size is limited to 100MB.
  • Expiry: If you wish to operate an email account for a set period of time only, an expiry date can be set. As soon as the date is reached, the account is deactivated and all emails are returned to the respective senders.

Deleting a mailbox

Click on 'Delete' to remove a particular mailbox.

Please note: This instruction is irreversible and you will lose all emails that have not yet been downloaded.

What is forwarding (an alias)?

An alias is a virtual email address. This allows you to create an email address which automatically forwards mail on to another email account. This makes it possible, therefore, to have numerous email addresses which are all routed to one or more account(s).

Setting up forwarding (an alias)

To create an alias email address, follow these instructions:

  1. Click on 'New Mail Alias'.
  2. Insert the alias which you would like to create in the textbox (only insert the part before the @ sign).
  3. Afterwards you can add an optional comment for the alias. If you have many aliases, it is especially helpful to display further information about the alias such as the name of the owner or department.
  4. The password fields can be ignored (these are not used).
  5. If you wish the alias to point to an email account in your domain, select this from the "FWD" dropdown list. If you would like it to point to any other email address, insert it in the "+ Add Fwd" text box.
  6. When you are finished, click on 'Add' to save the changes.

Editing forwarding (an alias)

Editing an alias is the same as creating a new one. The only difference is that the alias information already exists in the textboxes, and only needs to be edited.

  1. Click on the Edit button in the relevant line.
  2. Change the comment.
  3. You can ignore the password fields (these are not required).
  4. Edit the email address to which email will be forwarded. If you would like the alias to point to an email account in your domain, select it from the "FWD" dropdown list. If you wish it to point to any other email address, insert it in the "+ Add Fwd" text box.
  5. When you are finished, click the "Add" button to save the changes.

Deleting forwarding (an alias)

If you wish to delete an alias, click on the "Delete" button in the relevant line. Please note that this instruction is irreversible.

The Catch-all account

The catch-all email account is an email address where all emails that have no mail account or alias are routed.

Example: Your domain is www.your-domain.de and as the administrator of the website you have your own email account for this domain: webmaster@your-domaine.de.

When you define this account as your catch-all account, all emails sent to [whatever]@your-domain.de are forwarded to this mailbox. This means that, for example, emails sent to info@your-domain.de are sent to the mailbox of webmaster@your-domaine.de.

A catch-all account can be useful for individuals and smaller companies, but for larger companies and domains with high email traffic it can be inconvenient having to retrieve all emails from one mailbox.

If you have not set up a catch-all email account, an incoming email with wrong email address will be returned to the sender with an error message.

What to do when you encounter a login error

If you receive a login error when entering the email area, attempt to enter the FTP password once more and try to log in again. If the problem still exists, please contact support.

Setting up an email account with an email program

Setting up email applications differs from one program to the next, but they all have the same basic settings:

  • Incoming mail server (POP3/IMAP): mail.your-server.de (literally!)
  • Outgoing mail server (SMTP): mail.your-server.de (literally!)
  • User name: Your full mail address (e.g. info@your-domain.de)
  • Password: Your password for the mailbox
  • Security: STARTTLS (or TLS)

If you use Microsoft Outlook you may need to set the root folder for IMAP manually. Under "POP and IMAP Account Settings" choose "More Settings" -> "Advanced" -> "Folders". Insert INBOX into "Root folder path".

Important Note:

  • We recommend the use of SSL and TLS for the encrypted transfer of your data. Almost all email programs offer similar options.
  • To eliminate misuse of your mailbox it is necessary for your email client to make use of SMTP authentication in order to use emails.
  • The spam filter is deactivated by default. It can be activated via konsoleH.
  • Mailboxes and alias addresses can similarly be created in konsoleH.
  • Please ensure that your mailbox is regularly checked and maintenanced.

Logging in with Webmail

With Webmail you can see your mailbox online. In this way, you can send and receive emails without an email client.

To be able to access your account with Webmail, follow these instructions:

  1. Log in to your system administration.
  2. Go to Web Mailbox and enter your email address and mailbox password.
  3. You are then directed to your inbox. Here you can send and receive your emails.

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