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Domain Robot FAQ/en
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Domain Registration and Handles
Which domains can be administered via the Domain Registration Robot?
The registration and administration of .de/.at/.com/.net/.org/.info/.biz and .eu domains is possible via the Domain Registration Robot. DNS Entries can be created for all of the usual domain endings.
The current valid price list is available at http://www.hetzner.de/en
How does registering a new domain via Robot work?
Please see the instructions on the Robot Domain Registration tutorial page.
How long does it take to register a domain?
Once the domain has been processed via Robot a notification is usually sent within a few minutes by the registry concerned.
However, the new zone data is usually only updated one to two times each day by the Registries (DENIC updates the .de nameservers twelve times daily), up to which point the new domain is not accessible.
How are handles deleted?
Handles which are not being used may be deleted ("Handles" -> "Delete Handle" tab) in the Domain Registration Robot.
Can existing handles be used?
Only handles which have been created via Robot may be used. Handles from other providers are not supported.
Does the Domain Registration Robot have an interface/API?
Yes, the Domain Registration Robot has an email interface, which can be used for all DNS/domain relevant tasks. A detailed description can be found in the Robot Email Document (PDF).
How do domain transfers (CHProv (KK) orders) work?
CHProv (KK) orders are processed via the Robot (under the menu "Domains"). Further information can be found in the following tutorial pages:
For .de domains:
For gTLD domains (.com/.net/.org/.info/.biz):
For .at/.eu domains:
Are paper-based CHProv (KK) orders necessary for Robot?
No, a domain transfer can be processed and executed directly via Robot. By starting the domain transfer however, you confirm that you are acting in the interests of the domain owner/Admin-C for the respective domain.
How long does a domain transfer (CHProv (KK) order) normally take?
The transfer of .de domains normally takes place within a few minutes provided a current authorization code (AuthCode) is used.
A current authorization code (AuthCode) is also a necessary requirement for starting .com/.net domain transfers. The original provider has up to five working days to confirm the actual transfer request.
After entering the .eu domain via the administration interface with details of the current authorization code (AuthCode), the transfer process is completed in approx. 1-2 working days.
Once a .org/.info/.biz domain transfer has been entered via the administration interface with details of the current authorization code (AuthCode), the start of transfer is performed within approx. 1-2 working days. Here too, the original provider has up to five working days to confirm the actual transfer request.
Please note that for .at domain transfers, the domain owner receives an acknowledgement email from the nic.at registry. The instructions in the email must be followed to ensure that the transfer is completed as quickly as possible.
Where can I view the status of my domain transfer?
The status of the domain transfer can be viewed directly viewed via Robot (under the menu "Domains" -> select "CHProv (KK) Orders" from the upper left dropdown menu -> Click on "Search").
Is an internal Hetzner domain transfer possible?
If the domain is already registered with another Robot account, an internal Hetzner domain transfer may be started by clicking on "Domains" -> "Transfer".
I get a nameserver error message on transfer/domain registration
If Hetzner nameservers are specified for the domain, please check to see if a corresponding DNS entry has been created in Robot. If necessary add an entry.
A domain registration/transfer should only be performed if the status for the DNS entry in the Robot is "complete" (a green light).
If an error message is displayed, please perform a free update for the domain via Robot ("Domains" -> click on the desired domain, confirm the details using the button "Change Domain").
Can a Hidden Primary Entry be created?
Yes, this is possible. Create a DNS entry in Robot using the option "Slave DNS Entry". More information can be found on the DNS Robot page.