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Dedizierte Server FAQ/en


Can I add drives or change the default drives?

Yes, that is possible with our EX/PX servers. Please take a look at the following page for more information: Dedicated Server Hardware

Can I install one of the Oparating Systems you offer with my own partition scheme and RAID level?

Yes, you can configure one of our standard images with your own partition scheme and RAID level. This is possible via our installimage, which can be started in the Rescue System.

Can I install my own Operating System?

Yes, you can install your own OS, with your own ISO file, using our KVM Console remote console. Please note that we cannot guarantee the particular OS you want will work, as we have not tested all OS possibilities.

When ordering a server please select the „Rescue System“ as the OS. Once the server is online (you will get an email from us informing you of this) you can order a KVM Console remote console. If you already have a server, then you can order a KVM Console right away.

The following page describes how to order a KVM Console and how to use it to mount an ISO file: KVM Console

How can I install FreeBSD?

We don't offer FreeBSD as a pre-installation option, but it is possible for you to install it yourself at any time once the server is online. You can do this by selecting your server in Robot, and then going to the "Rescue" tab. Here you can select a few different (minimal) Operating Systems to boot into. If you select "FreeBSD" and then reboot your server you can login to the FreeBSD Rescue System and install FreeBSD (via the installimage command) on the server.

More information on FreeBSD can be found on the installing FreeBSD page.

How long does it take to get the server setup?


How do I pay for the server?

You can pay for the server via a credit card or paypal. Please take a look at our Payment FAQ page for more information on payments and VAT.

Can I get additional IP addresses?

Yes, you can order additional IP addresses. Please check the following wiki page for information on what options there are, their prices and how to order/cancel them: IP addresses

Do you offer a backup space?

Yes, we offer a backup space. For all of our dedicated servers that cost € 39.00 per month or more the 100GB backup space is free, for all other servers it costs € 2.90 per month.

More information on the backup space can be found on the Backup space page.

Can multiple servers be connected together in a dedicated Gbit LAN?

Yes, it is possible to connect multiple dedicated servers together in a Gbit LAN. To connect servers they have to be located in the same rack.

1) For new servers this can be mentioned in the comments section at the end of the order process.

2) For existing servers that are not located in the same rack, they can be moved. Moving a server costs € 32.77 (€ 70.59 for Dell servers).

3) For existing and new servers, we can bring the new servers online in a new rack, and reserve space for moving the existing servers there.

With option 2 and 3: if a server is moved it will lose all current IPs. If it had a subnet a new subnet will need to be ordered via the Robot. Please note that subnets are only allocated during normal office hours (Mo-Fr 7:30-18:00).

All servers require an additional NIC. SX131/291, PX91/121(-SSD), AX160 and Dell servers have additional NICs onboard, while AX50-SSD, AX60-SSD, PX61(-SSD), EX- and SX61-servers require one to be installed. Please find a price list for additional network equipment here:


Please send a support request to our product advice department via the Robot to ask about the specifics of this, as it is not possible with all server types.

We also want to inform you about another fact:

If you cancel a server, that is already located in a your LAN, then we will assign that free rack spot to another client's server. If you want to keep that rack spot, then please get in contact with us, before the cancallation date is reached. We can then reserve that spot for you for a monthly fee of € 8.31.

What is the default connection of the server and how much traffic can I use?

All servers have a dedicated 1Gbit uplink.

The Traffic page has an overview of the traffic allocations for different servers. It also explains how to view the traffic usage in Robot and how to remove a bandwidth throttle.

How can I access my other servers at Hetzner?

The servers can communicate with each other via their public IP addresses. Traffic is internal and is thus free.

If two servers are located in the same rack/subnet then you'll need to add a static route to both of them so they can communicate, as we use VLANs on the switches for security. Alternatively, we can connect them together as stated above under the question "Can multiple servers be connected together in a dedicated Gbit LAN?"

Can we visit or get access to the Data Center?

That is not possible, due to security reasons. Only colocation clients have access to our colocation data centers.

Which nameservers (DNS) should I add to my configuration?

You can configure your own nameserver(s) or you can use the Hetzner standard nameservers.

Prices plus VAT, if applicable.

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