Hetzner - DokuWiki

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Domain Registration and Handles

Which domains can be administered via the Domain Registration Robot?

The registration and administration of .de/.at/.com/.net/.org/.info/.biz/.eu domains is possible via the Domain Registration Robot. DNS Entries can be created for all of the usual domain endings.

The current valid price list is available at http://www.hetzner.de

How does the registration of a new domain via the Robot work?

Please see the instructions in the Robot Domain Registration Tutorial page. A detailed description of other Robot functions can be found on the Robot Tutorials page.

How long does it take to register a domain?

Once the domain is processed via the Robot web interface a notification is usually sent by the Registry concerned within a few minutes.

However, the new zone data is usually only updated one to two times each day by the Registries (DENIC updates the .de nameservers twelve times daily), up to which point the new domain is not accessible.

How are handles deleted?

Handles which are not being used may be deleted ("Handles" -> "Delete Handle" tab) in the Domain Registration Robot.

Can existing handles be used?

Only handles which have been created via the Robot may be used. Handles from other providers are not supported.

Does the Domain Registration Robot have an interface/API?

Yes, the Domain Registration Robot has an email interface, which can be used for all DNS/domain relevant tasks. A detailed description (pdf) can be found at http://robot.your-server.de/doc/Doku_Robot_Email_en.pdf.

Domain Transfers

How do domain transfers (CHProv (KK) orders) work?

CHProv (KK) orders are processed via the Robot (menu item "Domains"). Further information can be found in the following tutorial pages:

For .de domains:

Instructions for transferring to Hetzner

Instructions for transferring from Hetzner

For gTLD domains (.com/.net/.org/.info/.biz):

Instructions for gTLD domains

For .at/.eu domains:

Instructions for .at/.eu domains

Are paper-based CHProv (KK) orders necessary for the Robot?

No, a domain transfer can be processed and executed directly via the Robot web interface. By starting the domain transfer however, you confirm that you are acting in the interests of the domain owner/Admin-C for the respective domain.

How long does a domain transfer (CHProv (KK) order) normally take?

If a .de domain transfer is started using a valid Auth-Code ("AuthInfo"), transfer normally takes place within a few minutes.

For .com/.net./.org/.info/.biz domain transfers, the current provider must confirm the actual transfer request within five working days.

For .at/.eu domain transfers, the domain owner receives acknowledgement emails from the Registry concerned to which confirmation of the transfer needs to be sent.

Where can I view the status of my domain transfer?

The status of the domain transfer can be directly viewed via the Robot web interface (Menu item "Domains" -> Select "CHProv (KK) Orders" from the upper left dropdown menu -> Click on "Search").

Is an internal Hetzner domain transfer possible?

If the domain is already registered with another Robot account, an internal Hetzner domain transfer may be started via menu item "Domains" -> "Transfer".

For other internal Hetzner domain transfers, an internal transfer order is needed. Please complete the following form Transfer.pdf from the Downloads area and fax it to Hetzner.

DNS Entries/Nameservers

I get a nameserver error message on transfer/domain registration

If Hetzner nameservers are specified for the domain, please check to see if a corresponding DNS entry has been created in the Robot. If necessary add an entry.

A domain registration/transfer should only be performed if the status for the DNS entry in the Robot is "complete" (= green light).

If an error message is displayed, then please perform a free update for the domain via the Robot (Robot menu item "Domains" -> Click on the desired domain, confirm the details using the button "Change Domain").

Can a Hidden Primary Entry be created?

Yes, this is possible.

Create a DNS entry in the Robot using the option "Slave DNS Entry". Here you need to give the domain name and the IP address of your primary nameserver. Our nameservers fetch the zone data by zone transfer. For this to work, you need to permit our nameservers to carry out the zone transfer from your primary nameserver.

The Robot nameservers are:

ns1.first-ns.de
robotns2.second-ns.de
robotns3.second-ns.com